Terms of sale

These terms govern takeaway orders placed online on this site with LTR (La Table de Ruben). They apply to every order placed through the order page, to the exclusion of any other terms.

Placing an order means you accept these terms, which you confirm having read before validating.

Dishes offered for order are prepared on site. What is available depends on the day's menu and on the quantities prepared, so it varies from day to day.

The allergens contained in each dish are shown on the order page, before you validate. For any question about an allergen or a particular diet, call us on +33 1 88 61 43 47 before ordering.

Prices are shown in euros, all taxes included. Takeaway sales carry the 10% VAT rate applicable to food intended for immediate consumption.

Unlike table service, no service charge is applied to takeaway orders.

The prices that apply are those displayed when you validate your order. We may change them at any time, with no effect on orders already validated.

Ordering takes four steps: choosing dishes, choosing a pickup slot, entering your details, then validating. Accepting these terms is required in order to validate.

Validation, through a button stating the obligation to pay, forms the contract. A summary email is sent to you immediately: it serves as proof of the order.

We may refuse an order on legitimate grounds, in particular if a dish is unavailable or if the order is manifestly abnormal. In that case, any sums paid are refunded in full.

Two payment methods are offered: online by card at the time of ordering, or on site when you collect (card, cash or meal vouchers).

Online payments are handled by our provider Stripe. No card details are received or stored by the restaurant.

Collection takes place at the restaurant, 40 rue des Boulets, 75011 Paris, during the slot you chose. Simply give the name on the order.

The slots offered take account of preparation time and of orders already placed: a full slot is no longer offered.

You may cancel your order within fifteen minutes of validating it, and at the latest before the start of your chosen pickup slot. Cancellation gives rise to a full refund of any sums paid.

To cancel, call us on +33 1 88 61 43 47 with your name and your slot.

After that, the order goes to the kitchen and can no longer be cancelled.

An order that is paid for and not collected during the chosen slot is kept until the end of service, then destroyed for hygiene reasons.

No refund is due in that case: the dishes were prepared and held at your disposal.

The fourteen-day withdrawal period that applies to most online purchases does not apply to our orders. This point is worth reading carefully.

Article L221-28 of the French consumer code excludes two categories that cover exactly what we sell: goods liable to deteriorate or expire rapidly, which cooked dishes are, and catering services to be supplied on a specific date, which a pickup slot is.

Your order is therefore firm as soon as it is validated. The fifteen-minute cancellation window described above is a commercial gesture on our part, distinct from the right of withdrawal.

For any complaint, write to contact@restaurant-lucien.fr or call +33 1 88 61 43 47. We undertake to reply within fifteen days.

If our reply does not satisfy you, you may refer the matter free of charge to a consumer mediator, under article L612-1 of the French consumer code.

The contact details of the consumer mediator covering our establishment will be published here before online ordering opens.

These terms are governed by French law. In the event of a dispute, and failing an amicable settlement, the French courts have jurisdiction.